At Timtim™, customer satisfaction is important to us. We take care in ensuring that every order is prepared, packed, and delivered with appropriate quality standards.

Please read this Return & Refund Policy carefully before making a purchase from Timtim™.

Due to hygiene, safety, and health considerations, Timtim™ Tocotrienol Lip Oil Care products are generally non-returnable and non-exchangeable once sold.

As our products are cosmetic and personal care items, we are unable to accept returns or exchanges for products that have been opened, used, tested, or tampered with.

Exceptions may be considered where an item arrives damaged, defective, or incorrectly supplied, subject to the conditions stated in this policy.

If you receive an item that is damaged, defective, or different from the product you ordered, please contact the Timtim™ Customer Care team within 48 hours of receiving your order.

To help us review your request, please provide:

• Your order number
• Your full name
• A clear description of the issue
• Clear photographs of the product
• Photographs of the product packaging
• Photographs showing any visible damage, defect, or incorrect item received

Claims submitted without sufficient information or evidence may take longer to assess or may not be eligible for approval.

All return, replacement, store credit, and refund requests are subject to review and approval by Timtim™.

Once we have received the required information and supporting photographs, our team will assess the request based on the condition of the product and the circumstances of the order.

If your request is approved, Timtim™ may offer a replacement, store credit, or refund, depending on the circumstances of the case.

Refunds may only be considered where:

• The product was damaged during transit
• The product was defective upon arrival
• An incorrect item was supplied

All refund requests remain subject to verification and approval by Timtim™.

Where a refund is approved, the refund will normally be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, payment provider, financial institution, or the payment method used.

Timtim™ is not responsible for processing delays caused by banks, payment gateways, or other third-party financial service providers after an approved refund has been submitted.

Timtim™ is generally unable to provide refunds, returns, or exchanges in situations including, but not limited to:

• Change of mind after purchase
• Personal preference regarding flavour or scent
• A product not meeting an individual’s personal preference or expectation
• Allergic reactions or sensitivities that are specific to the individual
• Incorrect or incomplete shipping information provided by the customer
• Products that have been opened, used, tested, or tampered with
• Products damaged after delivery due to misuse, improper handling, or storage
• Requests submitted outside the applicable reporting period for damaged, defective, or incorrect items

As individual skin and lip conditions vary, product experiences and results may differ from person to person and cannot be guaranteed.

Customers are encouraged to review the product ingredient information before use, particularly if they have known allergies, sensitivities, or a history of reactions to cosmetic or personal care products.

Individual reactions may vary and an allergic or sensitivity-related reaction does not automatically qualify a product for a return, exchange, or refund.

If irritation or discomfort occurs, discontinue use and seek appropriate medical advice where necessary.

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered the processing, packing, fulfilment, or shipping stage, we may no longer be able to accept a cancellation request.

If you would like to request a cancellation, please contact Timtim™ Customer Care as soon as possible after placing your order. Submission of a cancellation request does not guarantee that the order can be cancelled.

Customers are responsible for ensuring that the shipping information provided during checkout is complete and accurate.

Timtim™ is generally unable to provide a refund for an order that is lost, delayed, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

Timtim™ reserves the right to update or modify this Return & Refund Policy from time to time.

Any revised version will be published on this page together with an updated revision date.

We encourage customers to review this policy before placing an order.

If you have any questions regarding this Return & Refund Policy, or require assistance with a damaged, defective, or incorrect order, please contact Timtim™:

Email: timtimadoree@gmail.com
WhatsApp: +60 12-236 3918

Thank you for choosing Timtim™ Tocotrienol Lip Oil Care. We appreciate your trust and support.