THE DETAILS, CLEARLY
Terms & conditions
Source policy updated 17 August 2026
ON THIS PAGE
Welcome to Timtim™.
This website is operated by Timtim™. Throughout this website, the terms “we”, “us”, and “our” refer to Timtim™.
By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions, together with any additional policies, notices, or terms referenced on this website.
If you do not agree with these Terms & Conditions, please discontinue use of this website.
1. Use of This Website
By using this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
You must not use this website for any unlawful, fraudulent, harmful, or unauthorized purpose.
We reserve the right to restrict or terminate access to this website where we reasonably believe that these Terms & Conditions have been violated.
2. Products & Services
Timtim™ strives to ensure that all product descriptions, images, ingredients, pricing, availability, and other information displayed on this website are accurate and up to date.
However, we do not guarantee that all information will always be complete, current, accurate, or free from errors.
Product colours, packaging, appearance, and presentation may vary slightly from images displayed on screen due to lighting, photography, device settings, manufacturing updates, or packaging changes.
We reserve the right to modify, discontinue, update, or replace products, pricing, packaging, promotions, descriptions, or website content at any time without prior notice.
All products and services are subject to availability.
3. Orders
All orders placed through the Timtim™ website are subject to acceptance, availability, and successful payment.
We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including but not limited to situations involving:
Product unavailability
Pricing or product information errors
Suspected fraudulent activity
Unauthorized transactions
Payment issues
Unusual or excessive order quantities
Technical errors affecting the order
If an order is cancelled after payment has been successfully received, any applicable refund will be handled in accordance with our Return & Refund Policy.
Once an order has entered the processing or fulfilment stage, it may no longer be possible to modify or cancel the order.
Customers are responsible for ensuring that all order, billing, contact, and delivery information provided during checkout is complete and accurate.
4. Pricing & Payment
All prices displayed on this website are shown in the applicable currency and may be changed at any time without prior notice.
The final amount payable will be displayed during checkout before payment is completed.
Payment must be successfully completed before an order is processed and shipped.
We accept the payment methods made available on our website at the time of checkout.
All payments may be processed through secure third-party payment service providers.
Timtim™ does not guarantee the continuous availability of any specific payment method.
5. Promotions & Discount Codes
From time to time, Timtim™ may offer promotions, discount codes, special offers, gifts, bundles, or other promotional benefits.
Unless otherwise stated:
Promotional offers are subject to availability.
Discount codes must be used within the stated validity period.
Discount codes cannot be exchanged for cash.
Only one discount code may be used per order unless otherwise specified.
Promotional offers may be subject to additional terms and conditions.
Timtim™ reserves the right to modify, suspend, cancel, or withdraw promotions where reasonably necessary.
6. Shipping & Delivery
Delivery times provided on this website are estimates only.
Actual delivery times may vary due to courier delays, weather conditions, public holidays, high order volumes, service disruptions, customs procedures where applicable, or other circumstances beyond our reasonable control.
Timtim™ is not responsible for delays caused by third-party delivery or courier providers.
Customers are responsible for providing complete and accurate shipping information.
Timtim™ is not responsible for orders that are delayed, returned, lost, or delivered incorrectly as a result of inaccurate or incomplete delivery information provided by the customer.
Where applicable, additional delivery charges may apply if an order must be re-shipped due to incorrect customer-provided information or an unsuccessful delivery attempt.
For further information, please refer to our Shipping & Delivery Policy.
7. Returns, Exchanges & Refunds
Due to hygiene, health, and safety considerations, Timtim™ cosmetic and personal care products are generally non-returnable and non-exchangeable once sold, particularly where products have been opened, used, or tampered with.
Returns, replacements, store credits, or refunds may be considered where an item is:
Damaged during delivery
Defective upon arrival
Incorrectly supplied
All requests are subject to verification and approval by Timtim™.
For full details, eligibility requirements, exclusions, and claim procedures, please refer to our Return & Refund Policy.
8. Product Usage & Safety
Timtim™ products are intended for external use only.
Customers are responsible for reviewing product information and ingredient lists before use.
If you have sensitive skin, known allergies, or concerns about any ingredient, we recommend performing a patch test before regular use.
If irritation, discomfort, swelling, redness, or any other adverse reaction occurs, discontinue use immediately and seek appropriate medical advice where necessary.
Individual experiences and results may vary.
Information provided on this website is for general product information purposes only and should not be treated as medical advice, diagnosis, or treatment.
9. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not guarantee that the item will remain available until checkout and payment are successfully completed.
Timtim™ reserves the right to limit product quantities, discontinue products, or temporarily remove products from sale without prior notice.
10. Intellectual Property
Unless otherwise stated, all content appearing on this website is owned by or licensed to Timtim™.
This includes, but is not limited to:
The Timtim™ name and trademarks
Logos
Product names
Product photography
Graphics and illustrations
Text and copywriting
Videos
Website layouts and designs
Packaging artwork
Marketing and digital materials
You may not copy, reproduce, modify, publish, distribute, transmit, sell, license, commercially exploit, or otherwise use any protected content without prior written permission from Timtim™.
Nothing on this website grants any licence or right to use Timtim™ intellectual property without our prior written approval.
11. User Conduct
When using this website, you agree not to:
Use the website for unlawful or fraudulent purposes
Attempt to interfere with the operation, performance, or security of the website
Introduce viruses, malware, malicious code, or other harmful technology
Attempt to gain unauthorized access to any part of the website or related systems
Provide false, misleading, or fraudulent information
Misrepresent your identity
Infringe the rights of Timtim™ or any third party
Use automated systems to scrape, copy, or exploit website content without permission
Violate any applicable law or regulation
12. Third-Party Services & Links
Our website may contain links to or integrations with third-party websites, payment providers, delivery providers, social media platforms, analytics services, or other external services.
These third parties operate independently from Timtim™.
We are not responsible for the content, availability, privacy practices, terms, security, or performance of third-party websites or services.
Your use of third-party services is subject to the terms and policies of those third parties.
13. Website Availability
We aim to keep the Timtim™ website available and functioning properly.
However, we do not guarantee that access will always be uninterrupted, secure, timely, or error-free.
The website may occasionally be unavailable due to maintenance, updates, technical issues, security requirements, third-party service interruptions, or circumstances beyond our reasonable control.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Timtim™ shall not be liable for any indirect, incidental, special, consequential, or similar loss arising from:
Use of or inability to use this website
Use of Timtim™ products
Website interruptions or technical issues
Delayed deliveries caused by third-party providers
Errors or omissions in website content
Unauthorized access caused by circumstances beyond our reasonable control
Where liability cannot legally be excluded, Timtim™’s total liability in connection with a purchased product shall not exceed the amount paid by the customer for the relevant product, except where applicable law requires otherwise.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable Malaysian law.
15. Privacy
Your submission and use of personal information through this website are governed by our Privacy Policy.
By using this website, placing an order, creating an account, subscribing to communications, or contacting Timtim™, you acknowledge that your personal information may be collected and processed as described in our Privacy Policy.
16. Errors & Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other website information.
Timtim™ reserves the right to correct errors, update information, or cancel affected orders where necessary.
If an error affects an order that has already been paid for, we will take reasonable steps to contact the customer and resolve the matter appropriately.
17. Changes to These Terms & Conditions
Timtim™ reserves the right to update, modify, or replace any part of these Terms & Conditions at any time.
Any revised version will be published on this page together with an updated revision date.
Changes will take effect once published unless otherwise stated.
Your continued use of the website following an update constitutes acceptance of the revised Terms & Conditions.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising in connection with these Terms & Conditions or your use of the Timtim™ website shall be subject to the applicable laws and jurisdiction of Malaysia.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact Timtim™:
Email:
timtimadoree@gmail.com
WhatsApp:
+60 12-236 3918
Thank you for choosing Timtim™ Tocotrienol Lip Oil Cream Care.