At Timtim™, we take care to prepare and dispatch your order as smoothly as possible.

This Shipping & Delivery Policy explains how Timtim™ orders are processed, shipped, and delivered. Please review the information below before placing your order.

Orders are processed after successful payment has been received and confirmed.

Our standard order processing time is [insert processing time] business days, excluding weekends and public holidays.

During product launches, promotional periods, festive seasons, or periods of high order volume, additional processing time may be required.

Timtim™ currently delivers to eligible addresses within Malaysia.

Delivery availability may vary depending on your location, courier coverage, and any restrictions that may apply to the delivery address.

Shipping charges, where applicable, will be displayed during checkout before you complete your order.

Current shipping rates:

• West Malaysia: [insert shipping rate]
• East Malaysia: [insert shipping rate]

Timtim™ may offer free shipping promotions or special delivery rates from time to time. Any applicable terms will be stated as part of the relevant promotion.

Once your order has been processed and dispatched, estimated delivery times are:

• West Malaysia: [insert estimated delivery time]
• East Malaysia: [insert estimated delivery time]

All delivery times provided are estimates only and are not guaranteed delivery dates.

Timtim™ may use third-party courier and delivery service providers to fulfil customer orders.

The courier selected for your order may depend on your delivery location, service availability, parcel requirements, and other operational considerations.

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for the courier’s tracking system to update after your tracking information has been issued.

If you require assistance locating your order, please contact Timtim™ Customer Care and provide your order number.

Delivery times may vary due to circumstances outside our reasonable control.

Possible causes of delay may include:

• Courier or logistics delays
• Weather conditions
• Public holidays
• Festive or peak shopping periods
• High parcel volumes
• Service interruptions
• Remote or restricted delivery locations
• Other circumstances beyond the reasonable control of Timtim™

Timtim™ is not responsible for delays caused by third-party courier or delivery service providers once an order has been handed over for delivery.

Customers are responsible for providing a complete and accurate shipping address, contact number, and other required delivery information during checkout.

Please review your shipping information carefully before submitting your order.

Timtim™ is not responsible for orders that are delayed, returned, lost, or delivered incorrectly as a result of inaccurate or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact Timtim™ Customer Care as soon as possible.

We will make reasonable efforts to assist before the order is processed or dispatched.

Once an order has entered the fulfilment process or has been handed over to the courier, we may no longer be able to change the delivery address.

Customers are responsible for ensuring that someone is available to receive the parcel where required and that the courier can reasonably access the delivery location.

If delivery is unsuccessful, the courier may attempt redelivery, provide collection instructions, or return the parcel to the sender depending on the courier’s procedures.

Additional shipping charges may apply where an order needs to be shipped again due to an unsuccessful delivery attempt or incorrect delivery information provided by the customer.

A parcel may be returned to Timtim™ if the courier is unable to complete delivery, the address is incorrect or incomplete, the parcel is not collected within the required period, or delivery is refused.

If an order is returned to us, please contact Timtim™ Customer Care for assistance. Any applicable re-delivery charges may need to be paid before the parcel can be shipped again.

If your tracking information indicates an unusual delay or you believe your parcel may be missing, please contact Timtim™ Customer Care with your order number and available tracking information.

We may assist in checking the delivery status with the relevant courier. Any resolution will depend on the outcome of the courier’s investigation and the circumstances of the shipment.

If your order arrives damaged, defective, or contains an incorrect item, please contact Timtim™ Customer Care within 48 hours of receiving your order.

Please provide your order number together with clear photographs of the product, packaging, and any visible damage or incorrect item received.

For full eligibility requirements and claim procedures, please refer to our Return & Refund Policy.

Timtim™ reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any revised version will be published on this page together with an updated revision date.

We encourage customers to review this policy before placing an order.

If you have any questions about shipping, delivery, tracking, or an existing Timtim™ order, please contact our Customer Care team:

Email: timtimadoree@gmail.com
WhatsApp: +60 12-236 3918

Thank you for shopping with Timtim™.