A LITTLE HELP, A LOT OF CARE
Good Questions.
Honest answers.
Everything you’d like to know about your new everyday essential.
WHAT’S ON YOUR MIND?
About Timtim™ Lip Oil Cream
What is Timtim™ Tocotrienol Lip Oil Cream?
Timtim™ Tocotrienol Lip Oil Cream is a lightweight lip care product formulated to nourish, hydrate, and smooth the lips while leaving a natural creamy finish. Its formula features Tocotrienol, a form of Vitamin E, together with nourishing oils to support softer and more comfortable-looking lips.
What are the benefits of Timtim™ Tocotrienol Lip Oil Cream?
Timtim™ Tocotrienol Lip Oil Cream is designed to:
Nourish and hydrate dry lips
Help improve the appearance of cracked or peeling lips
Smooth the appearance of fine lip lines and uneven texture
Support the natural lip barrier
Leave the lips with a comfortable, natural creamy finish
Is Timtim™ Lip Oil Cream sticky?
Timtim™ Tocotrienol Lip Oil Cream is designed with a lightweight, non-sticky texture that glides smoothly over the lips while providing hydration and shine.
What is Tocotrienol?
Tocotrienol is a form of Vitamin E used in Timtim™ Lip Oil Cream as part of its nourishing lip care formula. It helps support moisturised, smoother-looking lips and complements the natural oils used in the formula.
Can Timtim™ Lip Oil Cream be used every day?
Timtim™ Lip Oil Cream is designed for everyday lip care. You may apply it whenever your lips need additional hydration, comfort, or shine.
Product Use & Care
How do I use Timtim™ Lip Oil Cream?
Apply Timtim™ Lip Oil Cream directly to clean lips using the applicator. Reapply throughout the day whenever your lips need additional moisture, comfort, or shine.
Can I apply Timtim™ Lip Oil Cream over lipstick?
Yes. Timtim™ Lip Oil Cream may be worn on its own or layered over your preferred lip colour to add extra shine and a more moisturised appearance.
What should I do if irritation occurs?
If irritation, redness, swelling, discomfort, or another unwanted reaction occurs, discontinue use immediately. Seek appropriate medical advice if necessary.
Should I check the ingredients before using Timtim™ Lip Oil Cream?
Yes. We recommend reviewing the product ingredient information before use, especially if you have sensitive skin, known allergies, or sensitivities to cosmetic ingredients. A patch test may also be considered before regular use.
Orders & Payment
How do I place an order with Timtim™?
Select the Timtim™ products you would like to purchase, add them to your cart, and proceed to checkout. Enter your billing and delivery information, select an available payment method, and complete your payment to place the order.
How do I know if my Timtim™ order has been received?
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout. Please keep your order number for future enquiries.
Where can I find my Timtim™ order number?
Your order number can normally be found in your order confirmation email. If you created an account, available order information may also be viewed under My Account → Orders.
What payment methods does Timtim™ accept?
Available payment methods are displayed during checkout. Payment must be successfully completed before an order can be processed and shipped.
Can I change or cancel my order?
Please contact Timtim™ Customer Care as soon as possible if you need to request a change or cancellation. Once an order has entered processing, packing, fulfilment, or shipping, changes or cancellations may no longer be possible.
Shipping & Delivery
Where does Timtim™ deliver?
Timtim™ currently provides delivery to eligible addresses within Malaysia, subject to courier availability and delivery coverage.
How much does Timtim™ shipping cost?
Any applicable shipping charges will be displayed during checkout before you complete your order. Promotional or free shipping offers may be available from time to time.
How long does Timtim™ delivery take?
Delivery times may vary depending on your location, courier service, order volume, public holidays, weather conditions, and other circumstances outside our reasonable control. Any delivery timeframe provided by Timtim™ is an estimate only.
How can I track my Timtim™ order?
Where tracking is available, tracking information may be provided after your order has been dispatched. Please allow some time for the courier’s tracking system to update.
What should I do if my parcel is delayed?
If your order appears to be unusually delayed, please check the available tracking information first. If you require further assistance, contact Timtim™ Customer Care with your order number and tracking details.
Returns, Refunds & Product Issues
Can I return or exchange Timtim™ Lip Oil Cream?
Due to hygiene, health, and safety considerations, Timtim™ cosmetic and personal care products are generally non-returnable and non-exchangeable once sold, particularly if they have been opened, used, tested, or tampered with.
What if my Timtim™ order arrives damaged or defective?
If you receive a damaged or defective item, please contact Timtim™ Customer Care within 48 hours of receiving your order. Include your order number together with clear photographs of the product, packaging, and visible issue so that our team can review your request.
What if I receive the wrong Timtim™ product?
Please contact Timtim™ within 48 hours of receiving your order and provide your order number and clear photographs of the item received. Once reviewed and approved, Timtim™ may offer an appropriate replacement, store credit, or refund depending on the circumstances.
Can I get a refund if I change my mind?
Timtim™ generally does not provide returns, exchanges, or refunds for change of mind, personal preferences regarding flavour or scent, or products that have been opened or used.
How are approved refunds processed?
Approved refunds are normally processed to the original payment method used for the purchase. The time required for the refund to appear may vary depending on your payment provider, bank, or financial institution.
Account & Customer Support
Do I need an account to shop with Timtim™?
Account and checkout options available to you will be shown during the purchasing process. Creating an account, where available, can make it easier to access your order information and manage your details.
How can I contact Timtim™ Customer Care?
You can contact Timtim™ Customer Care by email, WhatsApp, or through our Contact Us page. For order-related enquiries, please include your order number whenever possible so we can assist you more efficiently.
Can I contact Timtim™ for collaborations or wholesale enquiries?
Yes. Timtim™ welcomes relevant creator, collaboration, retail, wholesale, media, and business enquiries. Please contact our team with information about yourself or your business and the nature of your enquiry.
Lip oil cream essentials
What is the difference between lip oil cream and lip balm?
Lip balm mainly helps protect the lips and reduce moisture loss, while lip oil cream provides lightweight hydration with a smooth, creamy finish. Timtim™ Lip Oil Cream combines everyday lip care with comfortable shine, making it ideal for anyone who wants moisturised, healthy-looking lips without a heavy or waxy feel.
Can lip oil cream help dry lips?
Yes. A nourishing lip oil cream can help moisturise dry, rough and flaky lips by replenishing moisture and supporting the natural lip barrier. Timtim™ Lip Oil Cream is formulated for everyday hydration, helping lips feel softer, smoother and more comfortable with regular use.
What ingredients are in Timtim™ Lip Oil Cream?
Timtim™ Lip Oil Cream is formulated with Tocotrienol, a member of the Vitamin E family known for its antioxidant properties, together with nourishing lip-care ingredients selected to moisturise, soften and condition the lips. Each flavour is created using flavour oils imported from the UK for an enjoyable everyday lip care experience.
Can men use Timtim™ Lip Oil Cream?
Absolutely. Timtim™ Lip Oil Cream is made for everyone, regardless of gender. Its lightweight, comfortable and non-sticky texture makes it an easy everyday lip care option for anyone looking to keep their lips moisturised, smooth and healthy-looking.
Is Timtim™ Lip Oil Cream suitable for daily use?
Yes. Timtim™ Lip Oil Cream is designed for everyday lip care and can be reapplied whenever your lips need extra moisture or shine. Use it throughout the day, before going out, or as part of your daily lip care routine.
How often should I apply Timtim™ Lip Oil Cream?
Apply Timtim™ Lip Oil Cream whenever your lips need moisture, comfort or shine. You can use it several times throughout the day as part of your daily lip care routine. Simply apply directly to clean lips and reapply as needed.
Which Timtim™ Lip Oil Cream flavour should I choose?
Everyone has a different favourite, so there is no single flavour that suits everyone. From fresh favourites like Honeydew, Mango, Mixed Berries and Red Cherry to richer choices like Pomegranate and Chocolate, Timtim™ makes it easy to find a lip oil cream that matches your taste and mood.
Which Timtim™ Lip Oil Cream flavour is the most popular?
Choose the flavour that best matches your mood and personal preference. Timtim™ Lip Oil Cream is available in six flavour-inspired options: Honeydew, Chocolate, Pomegranate, Red Cherry, Mixed Berries and Mango. Each one delivers the same everyday lip care experience with its own distinctive flavour.
Does Timtim™ ship internationally?
Timtim™ is based in Malaysia. International shipping availability may vary depending on your destination. Please check the available shipping options at checkout for the latest delivery information for your country.